Please choose carefully. We do not normally give refunds if you change your mind or make the wrong decision. Any refund will be at our absolute discretion and considering the unique circumstances of the case.

This must be within 5 days of receipt of the goods. If we have agreed to a change of mind refund via email and assuming the item is in original condition and has not been opened or damaged we can offer a refund on this item less the cost of returning the item. We will email a goods return label. For change of mind the costs associated with returning of the item is paid by the customer. The goods must be repacked in a protective way to prevent breakages on return.

We are always very disappointed on the rare occasions our customers receive a faulty or damaged item.

Please inspect your delivery as soon as possible after delivery and if there are any issues please take a photo of the damaged goods and email along with your details including your phone number to hello@boatshed7.com within 48 hours of receipt of goods. We will then contact you to organise either replacement or refund on any damaged goods. Make sure you let us know about the fault so we can make sure other items are not affected.

After receiving your online order we make every effort to dispatch your goods within 48 hours. Due to variations in delivery times by our courier services, Boatshed7 cannot be liable for any delays in delivery
once the item has been dispatched. We will provide tracking details so you can stay updated on your parcel delivery. Please see our Shipping Policy for further details.

If you want to make a change to an order you have already placed please email hello@boatshed7.com as soon as you can. If the order has not been dispatched, then we are happy to make changes to the order. However, if the order has been dispatched then we are unable to change it.

Credit card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. We follow all PCI-DSS requirements and implement generally accepted industry standards.

No unfortunately we don’t ship to PO Boxes.

We ship within Australia to all cities and towns. Plus we also ship to 250 overseas countries.

You can contact us by email at hello@boatshed7.com and we will be more than happy to answer any questions you may have.

No, we are happy to take orders via our online service only.

We are a small business located on the beautiful Mornington Peninsula, Victoria, Australia.