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Customer Care

FAQ

What is the Boatshed7 return policy?
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Please choose carefully. We do not normally give refunds if you change your mind or make the wrong decision. Any refund will be at our absolute discretion and considering the unique circumstances of the case.

Can I return goods and get a refund if I change my mind?
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This must be within 5 days of receipt of the goods. If we have agreed to a change of mind refund via email and assuming the item is in original condition and has not been opened or damaged we can offer a refund on this item less the cost of returning the item. We will email a goods return label. For change of mind the costs associated with returning of the item is paid by the customer. The goods must be repacked in a protective way to prevent breakages on return.

What do I do if there is a problem with the goods I received?
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We are always very disappointed on the rare occasions our customers receive a faulty or damaged item.

Please inspect your delivery as soon as possible after delivery and if there are any issues please take a photo of the damaged goods and email along with your details including your phone number to hello@boatshed7.com within 48 hours of receipt of goods. We will then contact you to organise either replacement or refund on any damaged goods. Make sure you let us know about the fault so we can make sure other items are not affected.

How long does it take for me to receive my order?
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After receiving your online order we make every effort to dispatch your goods within 48 hours. Due to variations in delivery times by our courier services, Boatshed7 cannot be liable for any delays in delivery once the item has been dispatched. We will provide tracking details so you can stay updated on your parcel delivery. Please see our Shipping Policy for further details.

How do I make changes to an order I’ve already placed?
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If you want to make a change to an order you have already placed please email hello@boatshed7.com as soon as you can. If the order has not been dispatched, then we are happy to make changes to the order. However, if the order has been dispatched then we are unable to change it.

Does Boatshed7 keep my credit card details?
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Credit card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. We follow all PCI-DSS requirements and implement generally accepted industry standards.

Does Boatshed7 ship to PO boxes
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No unfortunately we don’t ship to PO Boxes

Where does Boatshed7 ship to?
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We ship within Australia to all cities and towns. Plus we also ship to 250 overseas countries. 

How do I contact Boatshed7 if I don’t see an answer to my questions here?
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You can contact us by email at hello@boatshed7.com and we will be more than happy to answer any questions you may have.

Can I order over the phone?
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No, we are happy to take orders via our online service only.

Where is Boatshed7 located?
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We are a small business located on the beautiful Mornington Peninsula, Victoria, Australia.

Does Boatshed7 have a physical store?
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No, we are online only at this stage. We occasionally will have a pop up from locations in Melbourne so you can experience the innovative beach gear first hand and in person. This will be advertised on our Social media pages and via our email list.